Frequently Asked Questions

 

Purchasing Furniture

Where can I buy Stanley Furniture?

Stanley Furniture furniture is available through independent furniture retailers. There are most likely several Stanley Furniture retailers in your area and you can find them by using our Retailer Locator.

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How can I get pricing information for the furniture I want to buy?

Furniture retailers establish their own selling price for the Stanley Furniture they sell. You can get the phone numbers and maps to your nearby Stanley Furniture Retailers using our Retailer Locator.

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I need to reassemble a piece of Stanley Furniture. Where can I get assembly instructions?

Downloadable instructions for most collections are available in PDF format, and video instructions are available for common issues. Still can't find what you need? Please contact our Customer Service center. Include information such as name of the group, the suite number, and the item number or description. This will help us identify the item you have.

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Can I purchase Stanley Furniture directly from the factory?

No. Stanley Furniture is only available through independent furniture retailers. The advantages of purchasing from a local retailer include working with a furniture specialist to help make your selections, local delivery service and even service, should you need it, after the sale. 

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Furniture Care and Cleaning

How should I clean and care for my Stanley Furniture?

To protect your new furniture, we suggest the following:

  • Do not place your furniture in direct sunlight and/or a damp area.
  • Arrange your furniture so it is not placed in front of or over heating or air conditioning vents.
  • Avoid placing furniture directly under windows.
  • Be careful not to place rubber or plastic materials (place mats, lamp bases, notebooks, etc.) on your furniture. Certain rubber or plastics have ingredients that may react with and damage the finish.
  • Occasionally rotate accessories so they do not remain in the same spot for extended periods.
  • Avoid creating marks on your furniture by placing a piece of felt, cloth or leather under accessories.
  • Lift objects from the top surface rather than dragging them across the finish when moving them.
  • Use a protective pad when using your furniture as a writing surface (especially when using a ballpoint pen).
  • Wipe up spills promptly. Water left over a prolonged period of time will cause white spots in the finish, and alcohol, perfume, after-shave and medicines can cause severe damage to the finish.
  • Dust frequently with a clean, dry, lint-free cloth. To remove accumulated dust or old furniture wax build-up, use a soft, lint-free cloth which has been dampened in a solution of mild detergent and warm water. Dry thoroughly using a clean, lint-free cloth and then apply furniture polish, wiping it in the direction of the wood grain. Stanley Furniture recommends polishes that do NOT contain silicone or wax. Most furniture retailers, home improvement chains, home specialty stores, and some supermarkets offer these products.
  • We recommend that furniture be polished every six months.

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Furniture Repair, Touch-ups and Replacement Parts

What should I do if I experience a problem with my Stanley Furniture?

Contact the Stanley Furniture retailer from whom you made your purchase. The retailer assumes all responsibility for sales and servicing of Stanley Furniture products.

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How can I obtain finishing material such as paints, stains, wood fillers, etc.?

Many of our Stanley Furniture retailers, as well as many hardware stores, sell Finish Repair Kits and other related materials that can handle most minor touch ups and repairs.

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How can I get replacement parts for my Stanley Furniture?

Please contact your local furniture retailer to obtain any parts you might need. Here are a variety of additional options:

 

Brown Drawer Guides or Drawer Stops
You can contact our Customer Service center. We'll need a description of the hardware you need and for which piece of furniture it is for. If you don't know the group name of your furniture, please give us an item number of the piece including the type (bed, chair, etc.), and a description of its styling.

 

Light Bulbs or Light Assembly
Contact Furnlite for their extensive line of electrical lighting and components for your furniture.

 

Decorative or Assembly Hardware
You can contact our Customer Service center. We'll need a description of the hardware you need and for which piece of furniture it is for. If you don't know the group name of your furniture, please give us an item number of the piece including the type (bed, chair, etc.), and a description of its styling.

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Where can I find a touch-up marker to match my Stanley Furniture?

Many of our Stanley Furniture retailers, as well as many hardware stores, sell Finish Repair Kits and other related materials that can handle most minor touch ups and repairs. 

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Where can I find a reputable furniture repair service?

Use the Furniture Medic provider locator to find a company in your area.

  • The Furniture Restoration Hotline is available to make recommendations at 1-800-332-2747.
  • Your local Stanley Furniture retailer can make recommendations for repair service companies in your area.

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Furniture Construction and Assembly

How do I know that Stanley Furniture is well built and will really stand the test of time?

We take great pride in building Stanley Furniture using quality construction features. You can feel comfortable in knowing your new Stanley Furniture will give you years of enjoyment. Please browse through these sections on our website for more detail

Signs of Quality

What to look for when you're buying wood furniture.

Our Finishing Process

How the finish protects the wood and why our finishes won't chip like paint.

Our best practices for building furniture for lasting durability.

Types of wood; solid wood vs. veneered wood.

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Coordinating and Matching Furniture

Where can I get finish samples?

You can order finish samples direct from Stanley Furniture. Visit our finish sample library or select the finish your interested in when viewing any of the main product pages. 

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Where can I find Stanley Furniture to coordinate with the Stanley Furniture group I have now?

You may want to visit a local retailer who can make recommendations for you. To get a general idea of coordinating furniture, search by product category such as dining, bedroom, etc. Or search by style contemporary, traditional, cottage, etc. At any time you can also refine your search by style, finish, or collection.  You will get back a list of all the furniture we have that meet your search criteria and you might just find the perfect match.

 

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I'm interested in a particular group of Stanley Furniture. How can I find it?

Contact your local retailer to see if the item is in stock or can be ordered for you. You may also contact our Customer Service center. We'll need to know the group name (such as American View, Oak Harbor, Peninsula, etc.). If you don't know the group name, please give us a description of the piece including the type (bed, chair, etc.), the color of the finish, and a description of its styling. The item number may also be found on the back of larger items and mirrors; or underneath table tops or chair seats.

 

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Can I get Stanley Furniture customized to my needs?

We are unable to customize furniture. Larger production runs in our factories enable Stanley Furniture to offer a better valued product. 

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