Every Stanley piece is built to last, and our Limited Warranty covers defects in materials and workmanship. Home life brings the other kind of trouble: a glass of red wine, a dropped pan, a cat that found the arm of the sofa. A Mulberry Protection Plan covers those everyday accidents.
No deductibles or fees
You never pay to file a claim.
Claims online
Start and track a claim from your Mulberry dashboard. No receipt needed.
Help around the clock
Mulberry's support team is available 24/7.
What's covered
Upholstered pieces
Sofas, sectionals, chairs, ottomans, upholstered beds
- Stains and spills from a single accident
- Rips, tears, punctures and cuts
- Seam separation and broken zippers or buttons
- Burns and heat marks not caused by a fire
Wood, stone, metal and glass
Tables, dressers, nightstands, cabinets, mirrors
- Liquid marks and rings
- Chips, dents, scratches and gouges
- Burns and heat marks not caused by a fire
- Checking, cracking, bubbling or peeling of the finish
- Chipped, scratched or broken glass and mirrors, and loss of silvering
After your Stanley Limited Warranty ends
- Failure of frames, springs and mechanisms
What's not covered
- Normal wear and tear, like fading from sunlight, pilling, fraying or surface scuffs
- Damage that builds up over time, such as repeated stains or many small scratches
- Damage from before you bought the plan, or during delivery or a move
- Water leaks, fire, smoke, flood, theft or vandalism
- Odors, including odors left after a stain is cleaned
- Commercial or rental use
Your plan agreement lists every exclusion. Read the full terms →
How to add a plan
- On the product page, choose a 2, 3 or 5-year plan under Add to Cart. The price shows before you add it.
- Add to cart and check out. Each plan covers the item it was bought with.
- Mulberry emails you a link to activate your account. That's where you see your plan and file claims.
How to file a claim
- Log in to your Mulberry dashboard and choose the item.
- Tell them what happened and add photos.
- Mulberry reviews the claim and arranges a repair, replacement or reimbursement.
Please don't repair or throw away the item before Mulberry approves your claim. Prefer to talk? Email or call Mulberry.
Returns and exchanges
Your plan is tied to the item it was bought with. Return the item within our return window and the plan is cancelled and refunded in full, minus any claims paid. After that, you get a prorated refund for the time left, minus any claims paid.
Who to contact
A defect in materials or workmanship, during the Limited Warranty
Stanley Customer Support
An accident, or a failure after your warranty ends
Mulberry
Mulberry Protection Plans are provided by Mulberry Shield, Inc. Coverage, limits and exclusions are set by your plan agreement.