Stanley Furniture Shipping & Delivery Policy
At Stanley Furniture, we build pieces meant to be lived with and enjoyed for generations, and we want getting them to your home to be simple. This policy explains how shipping and delivery work for orders placed on our website.
1. Free Standard Shipping
Standard shipping is free for most addresses in the contiguous United States.
Standard shipping brings your order to your doorstep or building entrance. It does not include carrying pieces inside, assembly, or packaging removal.
2. Delivery Options
For a more complete experience, you can choose an upgraded delivery service at checkout.
|
Delivery Option |
What Is Included |
Cost |
|
Standard |
Delivered to your doorstep or building entrance |
Free to most addresses |
|
Room of Choice |
Carried into the room you choose |
Based on the size and weight of your order; shown at checkout |
|
White Glove Delivery |
Carried into the room you choose, assembled, and all packaging removed |
Based on the size and weight of your order; shown at checkout |
All delivery pricing is displayed at checkout before you pay. As described in our Return & Refund Policy, delivery upgrades are non-refundable unless the return is due to an error on our part.
3. Remote Areas
Some addresses fall outside our delivery partner's standard routes. For these areas, a remote-area delivery fee of $100 applies to every delivery option, including standard shipping.
If this fee applies to your address, each delivery option at checkout is clearly labelled “Remote Area” with the fee included in the price shown. There are no additional charges after you place your order.
4. Areas Requiring a Custom Quote
A small number of areas require special delivery arrangements that we cannot price automatically. If checkout tells you that shipping is not available for your address, please contact us at cs@stanleyfurniture.com and include:
- Your delivery ZIP code
- The pieces you would like to order
Our team will confirm what is possible and provide a delivery quote before you commit to anything.
5. Where We Cannot Ship Yet
We are not currently able to ship furniture to:
- Alaska and Hawaii
- Puerto Rico and U.S. territories
- Certain islands and isolated areas within the contiguous United States
We are working on solutions for these regions. If you would like to be notified when service becomes available, email cs@stanleyfurniture.com and we will keep you posted.
6. Fabric Swatches
Swatches ship free to any U.S. address, including areas where we cannot yet deliver furniture, so you can explore finishes and fabrics wherever you are.
7. Delivery Timing
Every piece ships from our warehouse in Katy, Texas. Transit times vary by destination; enter your ZIP code on any product page for an estimated delivery window.
Before your furniture arrives, our delivery partner will contact you to schedule a delivery appointment.
8. Receiving Your Furniture
Please inspect your furniture at the time of delivery. If anything arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos so we can make it right at no cost to you. Full details are available in our Return & Refund Policy.
9. Contact Information
We are here to help before, during, and after delivery. For any shipping or delivery question, please contact our customer service team at cs@stanleyfurniture.com