At Stanley Furniture, we build pieces meant to be lived with for generations, and we want getting them to your home to be simple. Here is how shipping and delivery work.
Delivery pricing
Delivery is priced by the total size of your order (cubic feet) and shown at checkout before you pay. Every order is one flat delivery charge, however many pieces it contains.
- Standard Delivery — $99. Orders up to 15 cubic feet (e.g. mirrors, nightstands, end tables, barstools). Left at your doorstep by a parcel carrier.
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Orders over 15 cubic feet (e.g. sofas, chairs, beds, dressers, tables) choose one of two options at checkout:
- Front Door Delivery — $249. Brought just inside your front door or garage, still boxed. No assembly.
- White Glove Delivery — $299. Carried into the room you choose, assembled, and all packaging removed.
- Oversize orders — $150 added. Orders over 80 cubic feet (e.g. large sectionals, multi-piece orders) need a larger truck and crew. The $150 is added to whichever option you choose.
As noted in our Return & Refund Policy, delivery fees are non-refundable unless the return is due to an error on our part.
Remote areas
Some addresses fall outside our delivery partner's standard routes. For these areas, a remote-area delivery fee of $150 is added to your delivery charge and shown in the delivery option at checkout. Only one surcharge ever applies to an order: an oversize order going to a remote area is charged $150 once, not twice. There are no surprises after you order.
Areas that need a custom quote
A small number of areas require special arrangements that we cannot price automatically. If checkout tells you that shipping is not available for your address, please email cs@stanleyfurniture.com with your ZIP code and the pieces you would like. Our team will confirm what is possible and provide a delivery quote before you commit to anything.
Where we cannot ship yet
We are not currently able to ship furniture to Alaska, Hawaii, Puerto Rico, or U.S. territories, or to certain islands and isolated areas. We are working on solutions for these regions; if you would like to be notified when service becomes available, email cs@stanleyfurniture.com and we will keep you posted.
Fabric swatches
Fabric swatches ship free to any U.S. address, including areas where we cannot yet deliver furniture.
Delivery timing
In-stock furniture ships from our warehouse in Katy, Texas. Transit times vary by destination, typically 18 to 28 days; the estimated arrival dates for your address are shown with your delivery options at checkout.
Made-to-order seating is built for you after your order is placed and is delivered in 6 to 8 weeks from the date of your order. That window covers the build and the delivery to your home. See the next section for how it works.
In both cases, our delivery partner will contact you to schedule a delivery appointment before your furniture arrives.
Made-to-order seating
Every sofa, chair and sectional piece in our seating collections is built to order in the fabric you choose. Here is what to expect:
- Order confirmation. You will receive an email confirming your piece, your fabric and your fabric tier. Please check these carefully, as production begins from this confirmation.
- Build. Your frame is built, upholstered and inspected in our workshop. Most of the 6 to 8 week window is spent here.
- Shipping notice. We email you when your seating leaves the workshop.
- Delivery appointment. Our delivery partner contacts you to schedule your delivery — Front Door or White Glove, whichever you chose at checkout.
- Mixed orders. If your order includes both in-stock furniture and made-to-order seating, the in-stock pieces ship first on their own schedule; the seating follows when it is finished. You pay one delivery charge for the whole order.
Because each piece is made specifically for you, please review your fabric and configuration before ordering. Ordering free swatches first is the best way to be sure. How made-to-order pieces are handled after delivery is covered in our Return & Refund Policy.
When your furniture arrives
Please inspect your furniture at delivery. If anything arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos so we can make it right at no cost to you. Full details are in our Return & Refund Policy.
Questions
We are here to help before, during, and after delivery. Email cs@stanleyfurniture.com and our Customer Support team will follow up.