At Stanley Furniture, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the choices you have about your information.
1. Scope of this Policy
This Privacy Policy applies to information we collect when you visit our website, make a purchase, contact us, interact with our marketing, or otherwise engage with Stanley Furniture online or offline in the United States.
2. Information We Collect
We may collect the following categories of information:
- Contact and account information – such as your name, billing and shipping address, email address, phone number, and account login details.
- Order and payment information – such as the products you purchase, order history, delivery details, and payment method information processed via our secure payment providers.
- Device and browsing information – such as IP address, browser type, device identifiers, pages viewed, links clicked, referring/exit pages, and approximate location derived from your IP address.
- Preference and profile information – such as product preferences, saved items, communication preferences, and responses to surveys or promotions.
- Customer service and communication records – such as messages you send us by email, chat, social media, or phone, and any related notes or follow-up.
3. How We Collect Information
- Directly from you – when you place an order, create an account, subscribe to emails or SMS, participate in a promotion, or contact customer service.
- Automatically – through cookies, pixels, and similar technologies when you browse our website.
- From third parties – such as advertising partners, analytics providers, payment processors, and social media platforms, where permitted by law.
4. How We Use Your Information
We use your information for the following purposes:
- To process, fulfill, and deliver your orders, and to provide customer service and support.
- To create and manage your Stanley Furniture account and saved preferences.
- To communicate with you about your orders, deliveries, returns, and service-related updates.
- To send you marketing communications, special offers, inspiration, and product recommendations if you choose to receive them, and to personalize those communications based on your interactions with us.
- To operate, maintain, and improve our website, products, and services, including understanding how visitors use our site and where we can make the experience better.
- To protect our business, website, and customers, including detecting and preventing fraud, abuse, or security risks.
- To comply with applicable laws, regulations, legal processes, and enforce our terms and policies.
5. Cookies and Similar Technologies
We use cookies, pixels, and similar technologies to:
- Remember your preferences and keep you signed in.
- Understand how our website is used and improve performance.
- Provide relevant advertising and measure the effectiveness of our marketing.
You can control cookies through your browser settings and certain third‑party tools. If you disable cookies, some features of our website may not function as intended.
6. How We Share Your Information
We do not sell your personal information in the traditional sense. We may share your information with:
- Service providers – companies that help us operate our business, such as payment processors, shipping and delivery partners, customer service platforms, IT and hosting providers, analytics providers, and marketing platforms. These partners are only permitted to use your information to perform services on our behalf.
- Advertising and analytics partners – to deliver relevant ads, measure performance, and understand how visitors interact with our website and campaigns.
- Business transfers – in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
- Legal and safety purposes – when we believe it is necessary to comply with applicable law, respond to legal requests, enforce our terms, or protect the rights, property, or safety of Stanley Furniture, our customers, or others.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no method of transmission or storage is completely secure, we work to protect your information and review our practices regularly.
8. Data Retention
We retain your personal information for as long as needed to fulfill the purposes described in this Policy, including to provide you with products and services, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will take steps to delete or de‑identify it where feasible.
9. Your Choices and Rights
- Access and updates – You may request access to or correction of your personal information.
- Deletion – You may request that we delete certain personal information, subject to legal retention requirements.
- Marketing preferences – You can opt out of marketing emails by using the “unsubscribe” link in any email we send, and you can adjust SMS or other communication preferences using the tools provided or by contacting us.
- Cookies and tracking – You can manage cookies through your browser settings and certain third‑party opt‑out tools.
To exercise any of these rights, please contact us at cs@stanleyfurniture.com. We may need to verify your identity before fulfilling your request.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
11. Links to Other Websites
Our website may contain links to third‑party websites or services that are not controlled by Stanley Furniture. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any site you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last Updated” date and, where required, provide additional notice.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Stanley Furniture
Email: cs@stanleyfurniture.com