Shipping policy

Shipping Policy

At Stanley Furniture, we build pieces meant to be lived with for generations, and we want getting them to your home to be simple. Here is how shipping and delivery work.

Free standard shipping

Standard shipping is on us for most addresses in the contiguous United States. Standard shipping brings your order to your doorstep or building entrance; it does not include carrying pieces inside, assembly, or packaging removal.

Delivery upgrades

For a more complete experience, you can choose an upgraded delivery service at checkout:

  • Room of Choice — your furniture is carried into the room you choose.

  • White Glove Delivery — your furniture is carried into the room you choose, assembled, and all packaging is removed.

Pricing for these services depends on the size and weight of your order and is shown at checkout before you pay. As noted in our Return & Refund Policy, delivery upgrades are non-refundable unless the return is due to an error on our part.

Remote areas

Some addresses fall outside our carrier's standard delivery routes. For these areas, a remote-area delivery fee of $100 applies to every delivery option, including standard shipping. If it applies to your address, you will see it clearly labelled on each option at checkout — there are no surprises after you order.

Areas that need a custom quote

A small number of areas require special arrangements that we cannot price automatically. If checkout tells you that shipping is not available for your address, please email cs@stanleyfurniture.com with your ZIP code and the pieces you would like. Our team will confirm what is possible and provide a delivery quote before you commit to anything.

Where we cannot ship yet

We are not currently able to ship furniture to Alaska, Hawaii, Puerto Rico, or U.S. territories, or to certain islands and isolated areas. We are working on solutions for these regions; if you would like to be notified when service becomes available, email cs@stanleyfurniture.com and we will keep you posted.

Fabric swatches

Swatches ship free to any U.S. address, including areas where we cannot yet deliver furniture, so you can explore finishes and fabrics wherever you are. [Confirm: does this match how swatches are actually fulfilled?]

Delivery timing

Every piece ships from our warehouse in Katy, Texas. Transit times vary by destination; enter your ZIP code on any product page for an estimated delivery window. [Confirm: any standard lead-time language Stanley wants here, e.g. made-to-order items?] Our delivery partner will contact you to schedule a delivery appointment before your furniture arrives.

When your furniture arrives

Please inspect your furniture at delivery. If anything arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos so we can make it right at no cost to you. Full details are in our Return & Refund Policy.

Questions

We are here to help before, during, and after delivery. Email cs@stanleyfurniture.com and our Customer Support team will follow up.